Verdugo Fire Communications Center
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The Verdugo Fire Communications Center is located at 421 Oak Street in the City of Glendale, California. The facility was built in 1994 and the Center is 6,400 square feet. It is located on the third floor of Fire Station 21. We are a regional Communications Center for the cities of Burbank, Glendale, Pasadena, Arcadia, Monrovia, San Gabriel, San Marino, Sierra Madre, South Pasadena, Monterey Park and Alhambra.
We serve a combined population of 805,262 covering an area of 126 square miles. There are 40 fire stations with over 160 pieces of equipment, and last fiscal year Verdugo dispatched over 62,000 incidents.
Dialing 9-1-1 in any of the cities served by Verdugo Fire Communications Center connects a caller to local police or to CHP dispatchers (for those calling near freeway cell sites), who determine the nature of the emergency and transfer fire and paramedic calls to Verdugo.
When an emergency call comes into Verdugo, a dispatcher enters the pertinent details into the computer and these are immediately transmitted via radio to whichever fire station is being dispatched. Emergency personnel are on the road within a minute or two of receiving the radio call and remain in constant radio contact with the Communications Center as additional details are received.
There are a minimum of two dispatchers and one supervisor per shift with an overlap shift from 8:00 a.m. to 8:00 p.m. Regular shifts are twelve hours and begin either at 6:30 a.m. or 6:30 p.m.
Visitors from communication centers and fire departments around the world have toured our facility, including groups from Australia, China, England, Japan and Russia as well as many dispatchers from all over the United States.
