Verdugo Fire Communications Center is a regional emergency dispatch facility serving the cities of Burbank, Glendale, Pasadena, Alhambra, Arcadia, Monrovia, Montebello, Monterey Park, San Gabriel, San Marino, Sierra Madre, and South Pasadena. Verdugo also provides contract dispatch service for the Burbank-Glendale-Pasadena Airport Authority Fire Department.
Verdugo is located on the third floor of Fire Station 21 at 421 Oak Street in Glendale, California. The facility was built in 1994 and Verdugo occupies 5,800 square feet. We serve a combined population of over 825,000 residents, covering an area of 134 square miles. There are 44 fire stations with over 180 emergency response vehicles. In the most recent fiscal year, Verdugo handled 156,951 calls and dispatched 70,170 incidents.
Dialing 9-1-1 in any of the cities served by Verdugo Fire Communications Center connects a caller to local police or to CHP dispatchers (for those calling near freeway cell sites), who determine the nature of the emergency and transfer fire and paramedic calls to Verdugo.
When an emergency call is received by Verdugo, a dispatcher enters the pertinent details into the computer and these are immediately transmitted via radio to whichever fire station is being dispatched. Emergency personnel are on the road within a minute or two of receiving the radio call and remain in constant radio contact with the communications center as additional details are received.
Verdugo strives to staff the center with a minimum of three dispatchers and one supervisor on duty around the clock. Regular shifts are twelve hours and begin either at 6:30 a.m. or 6:30 p.m.
Visitors from communication centers and fire departments around the world have toured our facility, including groups from Australia, China, England, Japan and Russia as well as many dispatchers from all over the United States.
Verdugo celebrated 30 years of service in October 2009.